RETURNS | REFUNDS
The Smoke Plug offers a 14 days return policy on hardware ONLY. Unfortunately, we CAN NOT offer you a refund or exchange for orders delivered after 14 days. Additionally, orders may be cancelled if your order has NOT shipped. If your order has shipped from our facility, the order may NOT be cancelled.
*There are no refunds on sale items. NO EXCEPTIONS. To be eligible for a return, your item must be unused and in the same condition that you received it in and you must have all the original packaging.
Various types of goods are exempt from being returned if they have been opened. Due to health regulations, we DO NOT accept returns on any E-LIQUID / E-Juice products. This includes, but is not limited to, Pods , E-Liquid in bottles, or disposable vape devices. We do not accept e-juice, atomizers, tanks, or drip tips, due to the nature of this type of product.
A Proof of Purchase is required to Complete all Returns.
On some occasions we may grant a partial refund if applicable . Subject to change without notice.
All items returned not in its original condition; and which is damaged upon arrival or missing parts for reasons not due to our error.
To return your product, you need to be issued a RMA number first. You should mail your product to: 5824 Stirling Rd, Hollywood, FL 33021 . After the RMA has been confirmed, the item must be shipped back to us within 7 days. If we have not received the item back within this time period, the return may be cancelled.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. The time it may take for your exchanged product to reach you, may vary, depending on your location.
When shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance to cover your item in the case that it gets damaged or lost in transit. As there is always room for error, we don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds or credits may take up-to 5 business to reflect on your account.
Late or Missing Refunds (where applicable)
If after 5 business days a refund is not posted, contact your credit card company and bank to VERIFY if the refund was issued and just been posted.
If you’ve done all of this and you still have not received your refund yet, please contact us firstname.lastname@example.org .
Lost or Stolen Packages
The Smoke Plug is not held responsible for ANY lost or stolen packages from your delivery location. We understand how frustrating it can be to not receive your order. Please track your package and make sure somebody is at home to receive your package. Once your product has shipped, we have NO control over the carrier to ensure you receive your package. Please contact the carrier that was used to ship your order to file a claim immediately.
If you need assistance on filing a claim, please contact us at email@example.com.
Sale Items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be returned and refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Please sent us photos of the damage. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to confirm your return and a RMA @ will be issued.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift store credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.