What is Age Verification Check? 

The Smoke Plug is required by law and committed to preventing sales to anyone under the legal purchasing age for any of our products. When you are ready to place an order, your name and address are used to confirm your identity and age. You only have to do the process once. In some cases we might be unable to verify your age during check-out and will need you to provide alternate contact information to complete your purchase.

We reserve the right to use a third party age verification systems, in accordance with federal law. If necessary, we reserve the right to ask for identification if we find it necessary. You must be legal of smoking age for the state in which you reside to obtain and use a credit card and to purchase electronic e-cigarette products. In some instances when credit card verification is not enough, we may require to review your a picture id. You will be asked to fax or email a legible copy of your identification clearly showing your age and your shipping address. We will require a signed authorization form along with a legible copy of your an identification card. The Smoke Plug will cancel the order if proper identification cannot be presented in an suitable amount of time. 

What information is required? 

For the majority of customers, we only require your date of birth, name, and address. If we cannot verify your correct age automatically, we will need a picture of your photo ID. Note that we are often able to get this information from the checkout form you filled out. In this case, you will only have to input your date of birth manually.

How do I upload my photo ID? 

The process is very easy to complete, you have three options for sending us a photo ID.

You can take a picture using your webcam directly from our popup. Upload a picture directly from our popup. Enter your mobile phone number and use your phone’s camera to complete the process. 

How is my information secured? 

The information you provide is used purely to verify your age through AgeChecker.Net©

Your privacy and security is of the utmost importance to us. You information and access to all our services are protected with strong 256-bit AES encryption. All personal information is stored on a private internal network that is not connected to the internet.

We will store your Name , DOB and address so that we can verify you without photo ID if you order again. Photo IDs are not stored, they are removed from memory as soon as you are verified.