Shipping Information

We provide two shipping Options. USPS Priority Mail and USPS Express Shipping . Orders shipped via USPS Priority Mail take approximately 3 Business Days, Express Shipping takes approximately 1 to 2 business days Depending on your location and stock availability processing times may vary. We do not ship on weekends, U.S. federal holidays or any inclement weather.
Shipping Chargers will only be processed on Check out, unless a valid Coupon Code is provided.

Orders and Returns

You will find your updated tracking information on your order. To Track the Shipping and ETA, please visit USPS website.
Email us, so we can assist you and provide you with the Tracking information. We suggest if you purchase an item, make sure somebody is home to receive the package on the Estimated Delivery Date. sales@thesmokeplug.com . Check USPS website for any changes in the Delivery Date.
We have a 14 days Return Policy for approved returns and exchanges with the item unopened and unused, you may send the item back to us. Please contact customer support immediately for assistance with this, as we will not be able to help after certain processes have taken place. Once we receive the item back at our facility, we can either ship you the correct item or issue you a store credit.
Contact us to see if you item is eligible for Return. You need a RMA Return Authroization number before you can return an item. E-mail sales@thesmokeshop.com

Payments

Secure Online Credit Card Payments are processed via our website www.thesmokeplug.com . Credit Cards accepted on Checkout are VISA | Mastercard American Express | Discover . Most Major Credit cards are accepted.
Your order will not be processed if you haven't provided all the correct and valid credit card information.
If your order is pending, please check with your credit card company to make certain there are no issues with your bank. We will not ship your order unless the payment shows as complete.

Discounts & Coupons

Look out for Coupon Discounts on our Website. Valid Coupon Codes will be applied to your order on Check Out. All you do is add the coupon code.
Sign up for our Newsletter and we will email you Coupon Codes and Discounts on all the latest Specials and Sales that we have.
Make sure your Coupon Code is still valid and not expired. If your Code isn't working on Check Out please email us at THE SMOKE PLUG sales@thesmokeplug.com and provide us with a valid Coupon Code and we will Partially Refund your order for the Discount applicable.
Only ONE Coupon Code or Discount can be applied and used at a time to your order.

Age Verification

The Smoke Plug is required by law and committed to preventing sales to minors or anyone under the legal purchasing age of 21.
We use a secure third party age verification systems, in accordance with federal law. For the majority of customers, we only require your date of birth, name, and address. If we cannot verify your correct age automatically, we will need a picture of your photo ID. See full description of what is required by our Terms and Conditions.
NO. You only have to verify your age once on the first purchase made via our store.

If You Have More Questions

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